By the use of this webpage and/or the services provided through it you (the client) acknowledge and agree that you have read, understood, consent and accept the following, general Terms and Conditions.
All reservations are initially formalized by means of the booking confirmation.
In case the booking is performed more than 6 weeks prior to the entry in the property the booking is officially confirmed after the down payment of 50% of the total rent has been paid within 3 working days. We have the right to cancel the reservation without further notice if this down payment has not taken place within that period. As long as the down payment has not been effective, the booking has not been confirmed. The remaining amount of the rent, along with the guarantee deposit must be transferred 6 weeks prior to arrival to the bank account of ROGER ESTATES, S.L.
In case the booking takes place less than 6 weeks prior to the arrival the rental has to be paid in full together with the guarantee deposit.
Prices and services
The indicated prices for the accommodation are RENTAL PRICES PER WEEK or PER DAY (please check specific property file). These prices are, unless stated otherwise in the specific property file or the booking confirmation, including all costs of the use of the accommodation: VAT on the brokerage service of the rental contract, water, gas and electricity, bed, bath and kitchen linen and the final cleaning.
We are an online platform where Property Owners offer their houses for holiday rentals, which the Client (you) might rent. We are only intermediaries, you will enter a rental relation with the owner of the property and therefore we can only be liable for our labour of intermediation.
The guarantee deposit
6 weeks prior to the day of arrival (together with the complete payment of the rental), a guarantee deposit must be paid in case of eventual compensation for any damage (of all kinds) that occurs in the rented accommodation due to the Client.
You (the client) must inspect the house on arrival. If there is pre-existing damage, it has to be reported to us in the first 24 hours of occupancy of the property in order to take notice of this damage as pre-existent and therefore not to be accounted as damaged caused by the client.
After a full inspection of the house, this deposit will be fully refunded after departure if no damage has been caused.
If the property is found to be damaged, upon inspection after the check-out, We will hold the guarantee deposit until the damage of the cost can be determined and fixed.
Reasons for (partial) non-refund of the deposit: (i) case of non-respect of the accommodation such as furniture and installations, (ii) loss of keys, (iii) check out time not respected (normally 10.00 of the departure day), (iv) house not left tidy -garbage not taken away, leaving dirty dishes, etc.-.
In order to be able to check the condition of the accommodation properly, ROGER ESTATES, S.L. reserves the right to carry out the necessary checks for seven days after the end of the rental contract.
The Tourist Tax, exigible by law may be applied on top of the rental price.
The client (you) has the right to cancel unilaterally the lease by means of a written notice with the following conditions and consequences:
Client’s (your) obligations
The occupancy of the rented accommodation is limited to the number of people mentioned in the specific property file or the booking confirmation. If more persons than stated want to enter the house, ROGER ESTATES, S.L. can, in the event of exceeding the number of persons allowed, refuse access to the accommodation without any right to compensation.
The Client must respect community rules between neighbours and the local municipal regulations. Organizing parties is not allowed on Ibiza without adequate municipal permit. In the event of negligence or irresponsible behaviour of the Client, ROGER ESTATES, S.L. reserves the right to cancel the rental agreement with immediate effect and without prior notice. This can lead to loss of the deposit and the rent payments paid by the Client.
Pets are not permitted in principle or must be confirmed in writing by ROGER ESTATES, S.L. with the consent of the owner. Unauthorised parties shall result in full forfeiture of the Guarantee deposit.
It is forbidden to change the furniture or its location in the property. If there is furniture damaged or missing, it is to be paid by the Client.
The accommodation offered by ROGER ESTATES, S.L.is strictly for holiday purposes. Professional photography, film recordings, parties or wedding parties are strictly prohibited unless confirmed by ROGER ESTATES, S.L.in writing.
Change of Accommodation
In the event that, due to unforeseen circumstances beyond the control of ROGER ESTATES, S.L., the booked accommodation cannot be used, ROGER ESTATES, S.L. will notify the client as soon as possible and offer an alternative solution in the form of an accommodation of equal or superior nature. In the event that this happens, before arrival and if the client does not accept the offered alternative, the reservation will be cancelled with immediate repayment of the amounts paid so far, without any additional obligation or compensation for damages that may be attributed to ROGER ESTATES, S.L..
In the event that during the stay of the client in the accommodation, due to unforeseen circumstances the accommodation cannot be used as such, ROGER ESTATES, S.L. will, after consideration of the circumstances and in determining the inability to solve the problems which make a further stay in the accommodation impossible, offer a suitable alternative. In addition, ROGER ESTATES, S.L. will exercise a mediating role (if necessary by legal means) to claim back the amounts paid to the owner.
Incidents and complaints during stay
Incidents and complaints Incidents or complaints regarding the rented accommodation must be immediately reported to the person responsible for ROGER ESTATES, S.L. during the stay. We make every effort to solve the problem as quickly as possible If these problems are not solved to the satisfaction of the Client, the Client must inform ROGER ESTATES, S.L. in writing during the stay. Complaints that are reported after departure cannot be claimed and you expressly renounce to make any complain or demand for those against Us.
Check in – Check out
Check in: The accommodation is available from 16.00 of the entry day. If the accommodation is available earlier, We will keep you informed. A few days in advance you will receive an e-mail with regard to the contact person and place for check in. If possible, please email your flight details, We will meet at a convenient meeting point for both of you and guide you to your accommodation.
Check out: Unless otherwise agreed, the Client must vacate the accommodation on the departure day before 10.00 am and leave the property in good condition. Late check out shall be requested by writing in advance and We may confirm, if possible. Failure in check out times will lead to partial forfeiture off the guarantee deposit -€100 for the first hour and further €150 for every half an hour of further delay-. At the time of check out all keys and remote access controls have to be returned in good condition of use. Failure to do so will result in forfeiture of €500 off the guarantee deposit. The house has to left in a reasonable status of tidiness (non-disposed garbage bags or dirty dishes may lead to forfeiture of €100 off the deposit).
The client (you) agrees and accepts that we cannot be liable in case of:
(i) irregularities attributable to third parties in the field of water supply, electricity, gas, telecommunications, etc.
(ii) Discomfort or noise nuisance caused by public or private activities, events or events that take place outside the reach of the rented accommodation.
(iii) Loss of or damage suffered by persons or objects in the accommodation and its facilities, being this use under the strict responsibility of the user. Our liability is limited to our role as a mediator. We can in no case be held responsible for matters of which the responsibilities lie with the owners of the accommodation. We strongly recommend you to contract specific medical or travel insurances or others of the appropriate kind for you holiday.
(iv) Services delivered by third parties to the Client during the stay (rented cars, chartered boats, cooks, security staff, etc…), even if We introduced the service provider.
Website Terms & Conditions; IP and general use.
Please read these Terms and Conditions carefully as they contain important information about your and our rights and obligations regarding the use of www.royalestates.com (“this site”) and its services.
The owner of this webpage is ROGER ESTATES, S.L. (Company Number B57963639) with address at Carrer des Falcó number 12, 2oE (Jesus) Santa Eularia des Riu, Balearic Islands, Spain. (Onwarsds “We”)
The copyright and all other intellectual property rights in this Site (including all trademarks, service marks, trading names, text, graphics, code, files and links) belong to us or our licensor(s). You may download material from this Site for the sole purpose of using this Site. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from this Site without our prior written consent.
This Site contains links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not specifically recommend any products or services advertised on those websites.
The details of the properties available on this Site are provided to us by the owners or our affiliated estate agents for your information only. We cannot verify these details and therefore We make no warranties or representations as to their accuracy or completeness. The information provided on this Site is for general interest only and does not constitute specific advice. Whilst we endeavour to ensure that the information on the Site is accurate, complete and up to date we make no warranties or representations that this is the case. We make whatsoever no warranty or guarantee that the Site or information available over it complies with laws other than those of Spain.
We may from to time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it. Subject to our notifying you to the contrary, any amendments or new content to this Site will be subject to these Terms and Conditions. These Terms and Conditions are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently). If a court decides that any part of these Terms and Conditions cannot be enforced, that particular part of these Terms and Conditions will not apply, but the rest of these Terms and Conditions will.
You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this Site and that your computer system is compatible with this Site. You must not (i) misuse our system or this Site, (ii) hack into, circumvent security or (iii) otherwise disrupt the operation of our system and this Site. We will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.
We reserve the right to ban users from this Site, on a permanent or temporary basis at our sole discretion. Banned users may be notified if possible, and other IDs or accounts created by that user may be banned as well.
Whilst we endeavour to ensure that any material available for downloading from this Site is not contaminated in any way, We do not warrant that such material will be free from infection, viruses and/or similar code. Due to the nature of software and the internet, We do not warrant that your access to, or the running of, this Site will be uninterrupted or error free. We shall not be liable if We cannot process your details due to circumstances beyond our reasonable control.
We do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.
We shall not be liable for (i) any indirect, consequential, special or punitive loss, damage, costs and expenses, (ii) loss of profit, (iii) loss of business, (iv) loss of reputation, (v) depletion or loss of goodwill or (vi) loss, damage or corruption of data.
When you use the “contact form” on this Site to enquire about property, your details (including your email address) may be sent by email to the estate agent or developer marketing the property or properties that you are enquiring about. We do not accept any liability for any subsequent communications that you receive directly from that estate agent or developer.
All notices shall be given to us, by email or by post to ROGER ESTATES, S.L.; and to you, by email to the email address that you provide to us at the point of your registration, or that you might have changed in our system from time to time.
Spanish law shall apply to these Terms and Conditions. You irrevocably agree that the courts of Spain will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the Spanish courts.
A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms and Conditions shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms and Conditions.